10-1063 GUEST SERVICES ASSOCIATE 10-Month Term

The City of Iqaluit is looking for a go-getter with exceptional customer service skills for a 10-month term in the Guest Service Associate role at the

Iqaluit Aquatic Centre!

Title:                     Guest Services Associate

Department:        Recreation

Reference #:        10-1063

Status:                  Full-time 10-month term

Salary:                  $51,730.66 per annum, 35 hour/week

Settlement

Allowance:          $20,907.43 per annum

Union Status:      Unionized

Closing Date:      Open until filled

This employment opportunity is open to all applicants.

Reporting to the Guest Services Supervisor, the Guest Services Associate is the first point of contact for customers.  The Guest Services Associate acts as a general receptionist, performing a variety of clerical duties for the Recreation Department.  Responsibilities include providing the public with information on recreational opportunities and activities, processing recreation facility bookings, and program and membership registrations and payments.  The Guest Services Associate also assists with fundraising, events and other duties as assigned.

The ideal candidate will have a general understanding of the Recreation Department operations and be familiar with the City’s recreation programs and services to answer customer inquiries. 

This position requires the availability and dependability to work days, evenings and weekends, including holidays. 

REQUIRED QUALIFICATIONS

• High School diploma or equivalent

• Customer service experience

• Ability to communicate effectively with customers and staff both verbally and in writing

• Experience with scheduling and taking bookings

• Confident using computers and knowledge of Microsoft Word, Excel and Outlook

• Proficient typing skills

• Standard First Aid and CPR – C

• Self-motivated with strong organizational skills

• Must have demonstrated good attendance and punctuality

Assets include holding Bronze Medallion certification and the ability to speak and write in Inuktitut and/or French.  Equivalencies that include a combination of education and experience may be considered.

The successful candidate would be required to submit a Criminal Record and Vulnerable Sector Check, as well as a TB test. 

Please email your resume and credentials quoting Reference # to: hr@city.iqaluit.nu.ca

CONTACT:

Human Resources, City of Iqaluit                     www.city.iqaluit.nu.ca 

PO Box 460                                                       Phone:    867.979.5619

Iqaluit, Nunavut  X0A 0H0                                E-mail:    hr@city.iqaluit.nu.ca